Tuckabun Support — Care, sharing and purchases

Let’s sort it out.

Tell us what happened and which iPhone and iOS version you’re using. Hide personal details in screenshots.

Getting started

Tuckabun is being prepared for its first App Store release. These instructions describe the iPhone app shown on this website.

Open Family to set a child’s nickname and birthday or add another child. Tap Bottle, Diaper, Sleep or Nurse on Today to log care. Bottle and diaper logging offer the most recent choices for the selected child. Use Log earlier for a past event, and open an entry in History to correct it.

Partners and shared care

Open Family → Invite or manage caregivers to invite a partner through Apple’s sharing sheet. They should open the invitation on an iPhone with Tuckabun installed and iCloud enabled. Both phones use the same household, including its children, care history and running timers.

If the other phone already has care records, those remain available in its original household through Switch household. Give iCloud time to download the invited household, particularly after being offline.

To manage or remove access, return to the household’s sharing controls in Family. Apple Family Sharing for a paid purchase and membership of a Tuckabun household have separate controls. Purchase access depends on Apple’s Family Sharing eligibility and the purchaser’s sharing settings.

When a shared update hasn’t arrived

Check that both phones have internet access and are signed in to iCloud.
Check iPhone Settings → your name → iCloud to make sure Tuckabun is allowed to use iCloud.
Open Tuckabun on both phones and confirm that the same household and child are selected.
If a phone has been offline, allow time for its saved changes to sync.

If the issue continues, contact us with the approximate time, the affected screen and the app and iOS versions. Keep the app installed while we help you investigate so its local records remain available.

White noise and the audio monitor

Open White noise from Today to choose white noise, rain or a fan. Set the volume and timer, or keep the sound running until you stop it. Playback can continue while the screen is locked and while the audio monitor is active. Calls, alarms, output changes and iOS interruptions can affect playback.

For the monitor, put both phones on the same Wi-Fi. Choose the room phone and listening phone, compare the four-digit PIN when pairing a new phone, and approve the session on the room phone. Saved phones can reconnect without repeating the PIN comparison. Every session still starts with approval at the room phone.

Allow Local Network access for discovery, and Microphone access on a phone that sends audio. You can change these permissions in iPhone Settings. Enable talk-back on the listening phone if you want to use press-to-talk.

Use Forget saved listener or Forget saved room phone in the monitor setup to remove a remembered pairing. Either phone can end a session.

Keep devices and charging cables out of a child’s reach. The audio monitor depends on working phones and Wi-Fi and can be interrupted. It supports everyday care alongside direct adult supervision.

Free access, subscriptions and lifetime

All features are available for seven days from the app’s first launch. You choose whether to buy after that. The free period does not start a paid subscription automatically.

US launch pricing is $1.99 per week, $5.99 per month, or $69.99 once for lifetime. Your App Store displays the local price before you confirm payment. Weekly and monthly plans renew automatically until canceled. Lifetime is a non-consumable purchase for the lifetime of Tuckabun.

To restore access, use the Apple Account that made the purchase, then open Family → Plans and purchases → Restore Purchases. For shared purchases, check your Apple family’s purchase and subscription sharing settings as well.

To cancel renewal, open Apple’s subscription management, or iPhone Settings → your name → Subscriptions → Tuckabun. Cancel at least 24 hours before renewal to avoid the next charge. Removing the app or leaving a household does not cancel a subscription. Access normally continues through the paid period.

For a refund, visit Apple’s refund request service. Apple determines eligibility, subject to your applicable consumer rights.

Privacy, access and deletion

Read the Privacy Policy for what is stored locally, what syncs through iCloud, and how monitor audio is handled.

Tuckabun does not create a separate Tuckabun login. View saved care in History. To ask for help accessing, correcting or deleting personal data, email tuckabun@gekkotech.io. We can assist with the process, while your private iCloud records remain under your Apple Account’s controls.

Deleting Tuckabun through iPhone Settings → General → iPhone Storage → Tuckabun → Delete App removes its local app storage. Offloading keeps app data. Synced records may remain in iCloud and on other caregivers’ devices. Review the data controls and deletion details before deleting the app.

Contact and company information

Tuckabun is operated by GekkoTech d.o.o. Sarajevo, company ID 4202697310009.

Augusta Brauna 10, 71000 Sarajevo, Bosnia and Herzegovina
Email tuckabun@gekkotech.io
Company telephone +387 62 706 717

For support, include your iPhone model, iOS version, app version and a short description of what happened. Screenshots can help after you hide children’s names and other personal information. We never need your Apple password or a recording of your baby.